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Troubleshooting Guide for HACC Library Users: Getting Started

This guide has several tips for troubleshooting common problems and contact information for problems that cannot be solved so easily.

404 Error   Having trouble accessing our electronic library resources?  

   Try these suggestions, chat with library staff or report a problem

Microsoft 365 Renewal

Message from the Support Center:

Students can renew their Office 365 subscription by logging into

  • click on the “Your account/Orders” link located in the top right corner of the screen
  • click on the “Your Eligibility” link to verify if your account needs to be renewed.

If it says it’s expired in red, you will need to click on the “Request additional eligibility” button and that will send them an email to your Hawkmail account that will allow you to re-verify your status.

Once that is done, you need to allow a few minutes for the process to go through and then log back into the account and verify that your status is now green and it says your account is “Verified”.

As long as you are verified on, your Office 365 subscription will be automatically renewed and no intervention on the Microsoft side is needed.
If you have any questions call the Support Center at 717-780-2570.

Always Clear Your Cache First




Problem Steps Recorder

Has anyone ever asked, “Can you show me the problem?”

Yes, the Problem Steps Recorder lets you record a particular problem you are having with your PC so you can send it to someone who may be able to help.

  • Type PSR in the search line and press Enter, then click Start Record, and a screenshot is taken with every mouse click, allowing comments to be added in between if required.
  • These screenshots (and comments, if any) are placed in a well-formatted HTML document that is placed inside a zipped folder on your desktop and can be attached to an email.


Free Screen/Image Capture Programs

Taking a Picture of the Computer Screen Instructions

Other software available:

TinyTake -

Make the most of your screen captures. TinyTake gives you all the tools to capture, annotate, and share screen captures and screen casts for free.


Icecream Screen Recorder, a tool that enables you to capture any area of your screen either as a screenshot or a video file.