The Microsoft Edge browser does not work with many websites and its icon looks very similar to the Internet Explorer icon. If you are using the Edge browser, changing browsers may fix the issue.
There are numerous errors that users can run across that are browser related. If you receive an error that does not match one of the examples in this guide, clear your browser cache and cookies.
If none of these solutions work, please report the problem to the Library. When filling out the form, list the name of the database, the name of the article (if applicable), and a description of the error. We will contact you when the issue has been resolved.
Clear your browser cache/history
If you are receiving an error accessing EBSCOhost with Firefox on a MAC with a managed user account, please do the following:
HTTP Proxy: 127.0.0.1
Ctrl F5 (or Ctrl + F5) reloads the current page ignoring the browser cache. It’s called Hard reload.
It means that the browser will not use the current cache but will be forced to download again all the files (js files, images, scripts, …). You will have the most fresh version of the page sent by the server.
On Apple / MAC, the shortcut is Command R (Command + R).
This behaviour will be the same on all web browsers.
If the alternative browser fixes the problem then you know the problem is a browser issue.
Browser issues can solved by disabling add-ons/extensions, changing your internet browser settings, clearing your browser cache and cookies, or refreshing the page.
Some issues you encounter may be caused by the browser itself. For optimal performance and security we recommend that you keep your browser up to date by running the latest version.
To determine what version you’re running view the About page:
Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo's, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to it's cach as Temporary Internet Files
There are some situtations when bypassing your browser's cache is prefered. Just clicking the refresh button (or hitting F5) won't be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! Refreshyourcache.com contains step by step guides to clear your browser's cache forcing it to download all latest data from a website!